Refund and cancellation policy

14-day window

If you are unhappy within 14 days of your first payment, write to hellogrouup@gmail.com and we will refund it in full, no questions asked. This applies once per operator.

Cancelling a renewal

Cancel any time from Seat → Billing. Cancellation stops the next charge; your seat, pod and record stay live until the end of the period you have already paid for.

We do not pro-rate part-months after the 14-day window.

Locked seats

A seat that locks for breaching the floor is not a billing fault, so a lockout is not by itself grounds for a refund. Enforcement is the product you bought.

If you decide not to petition for reinstatement, cancel the renewal and the seat closes at period end.

Removals

If a steward removes you from a pod and no other pod seats you within 14 days, we refund the unused remainder of that period.

Seats ended for fabricated proof, collusion or harassment are not refunded.

How refunds are paid

Paddle is our merchant of record. Refunds go back to the original payment method, normally within 5–10 business days. Your Paddle receipt email also carries a direct support link.